No, you do not need to register to use redBus. However, registering with redBus offers several benefits, including access to exclusive offers, discounts, and cashback. Additionally, you can easily track your trips and utilize the redBus wallet for seamless bookings.
We recommend bringing a printed copy of your ticket when traveling. Please arrive 60 minutes before the bus departure to redeem your ticket. Additionally, carry the same identity document you used during the booking process.
If you have lost your ticket, check the email used for booking for a copy of your ticket. If you can't find it, follow these steps to print a new copy:
Print out the new copy and bring it with you when boarding.
Details such as the boarding point, boarding time, bus type, number of seats, and important information for your trip can be found in the ticket confirmation sent to your email.
If you have logged in to your redBus account, follow these steps:
If you haven't received your ticket, follow these steps to print a new copy or have it sent to your email:
If you do not remember your ticket number, you can access the following link https://www.redbus.co/info/redcare
No, it's not necessary. Any passenger can use any card to pay for the ticket. However, the passenger whose name appears on the ticket should carry proof of their identity (in addition to the ticket) at the time of boarding.
You have several payment options available, including:
Absolutely. We employ cutting-edge technology to ensure the security of all transactions. redBus is certified by Verisign and utilizes Secure Socket Layers (SSL) data encryption. With SSL, your information is safeguarded during transmission and remains inaccessible to unauthorized individuals, providing you with peace of mind while making transactions. Additionally, you can choose not to save your card details for added security.
Yes, you can cancel your ticket online, subject to the cancellation policies set by the bus operator. Follow these steps:
We recommend reviewing the booking policies of the bus operator and the specific trip before making your purchase.
To change the date and time of your bus ticket, you need to contact the bus company directly. Please note that redBus does not handle changes or postponements; these are managed at the discretion of the bus company. Check the booking policy to see if changes are allowed before contacting the bus operator.
Passengers are required to arrive at least 60 minutes before the bus departure time. Unfortunately, if you miss the bus, a refund will not be provided, and the ticket is forfeited. Any changes or modifications must be made before your trip, according to the policies of the transport company.
redBus processes ticket cancellations promptly. However, for credit and debit card payments, refunds may take 3 to 30 business days to appear on your statement due to banking processes. For other payment modes (Efecty, Su Red, Nequi and PSE Transfers), refunds typically appear in your account within 7 to 15 business days after submitting your bank details.
redBus provides the option to specify whether you want your purchase to include an invoice or just a ticket. You need to enable this option when entering your personal information during the reservation. The respective voucher will be issued directly by the transport company, either in person or via email
Your ticket should have been sent to your email. Please check your spam and junk folders. If you haven't received the email with the purchase confirmation, follow these steps:
Here, you will find all the details related to your purchase and can view your ticket information.
If you've lost your ticket or did not receive your e-ticket, follow these steps:
If you do not remember your ticket number, you can access the following link https://m.redbus.pe/help.:
From our self-help tool, you can send your confirmation and get more details about your purchase.
Details such as the boarding point, boarding time, bus type, number of seats, and important information for your trip can be found in the ticket confirmation sent to your email.
If you have logged in to your redBus account, follow these steps:
Yes, you must bring a printed copy of your ticket when traveling. Additionally, please carry the same identity document you used during the booking process.
No, it's not necessary. Any passenger can use any card to pay for the ticket. However, the passenger whose name appears on the ticket should carry proof of their identity (in addition to the ticket) at the time of boarding.
You have several payment options available, including:
Absolutely. We employ cutting-edge technology to ensure the security of all transactions. redBus is certified by Verisign and utilizes Secure Socket Layers (SSL) data encryption. With SSL, your information is safeguarded during transmission and remains inaccessible to unauthorized individuals, providing you with peace of mind while making transactions. Additionally, you can choose not to save your card details for added security.
Yes, you can cancel your ticket online by following these steps:
We recommend reviewing the booking policies of the bus operator and the specific trip before making your purchase.
To change the date and time of your bus ticket, contact the bus company directly. redBus does not handle changes or postponements; these are managed by the bus company. Check the booking policy to see if changes are allowed before contacting them.
We can help you change the date, travel time, and seat number up to 3 hours before departure for Rápido Ochoa and Copetran. Please send us a message at: https://www.redbus.co/info/redcare
Passengers are required to arrive at least 60 minutes before the bus departure time. Unfortunately, if you miss the bus, a refund will not be provided, and the ticket is forfeited. Any changes or modifications must be made before your trip, according to the policies of the bus company.
redBus processes ticket cancellations promptly. However, for domestic credit and debit card payments, refunds may take 3 to 30 business days, and for foreign credit and debit card payments, refunds may take 3 to 30 business days to appear on your statement due to banking processes. For bank transfers (Efecty, Su Red, Nequi and PSE Transfers), refunds typically appear in your account within 7 to 15 business days after submitting your bank details.
Cancellation policies outline the conditions under which a user can cancel a bus ticket, or if cancellation is not permitted in certain cases. These policies are established by each bus company and typically include requirements such as the advance notice time required for cancellation and any associated cancellation charges.
You can find the cancellation policy at the time of making the purchase in the Search Result Page, under the Booking policies section. Additionally, the cancellation policy is provided in the ticket after booking.
To request the cancellation of your ticket, follow these steps:
We recommend reviewing the booking policies of the bus operator and the specific trip before making your purchase.
Charges for cancellations depend on the bus company you selected. You can find this information during the purchase process in the Search Result Page, within the Booking policy section. Additionally, the cancellation policy & charges are provided in the ticket after booking.
All information regarding your refund, including the expected timeline for processing, will be communicated to the email address provided during your purchase. If you don't see it in your inbox, please check your junk mail or spam folder. Refund processing times may vary depending on the payment method used:
If you have a pending refund or have requested one, you can expect to receive it within the following time frames:
For a step-by-step guide on how to buy bus tickets, please visit this link: https://preguntas.redbus.co/como-comprar-tiquetes-de-bus/
You can find all the details of your purchase on the redBus website by entering the "My Profile" section and then "My Trips." In the app, go to the "My Bookings" section.
Proof of payment is sent to the email address you registered at the time of purchase. If you don't see it, please check your inbox and spam folder.
Yes, you must bring both your identity document and your printed ticket voucher. Make sure to arrive at the boarding location within the advance time specified on the voucher.
To validate if your payment was successful, we recommend:
If you have confirmed that the payment was made but the ticket was not issued, visit our Self-help section at Colombia: https://www.redbus.co/info/redcare
If you encounter any issues while accessing, try the following options: register with your email, Google account, or cell phone number through the website or our app (latest version).
If the error persists, visit our Self-help section at https://www.redbus.co/info/redcare
If you encounter any issues while accessing, try the following options: register with your email, Google account, or cell phone number through the website or our app (latest version).
If the error persists, visit our Self-help section at https://www.redbus.co/info/redcare
We apologize for the inconvenience. Please check your bank statement to see if the payment was processed. If the payment was made, visit our Self-help section at https://www.redbus.co/info/redcare with the payment receipt and the passenger's information so we can resolve the issue.
To make a purchase with a debit or credit card, ensure that the option for online purchases is enabled with your bank. If you have selected the Efecty or Sured option, you must complete the payment within the time indicated on our page.
If the problem persists, visit our Self-help section at https://www.redbus.co/info/redcare with the following information:
Ensure you are logged in correctly with your email, phone number, or Google account to make a booking and verify the validity of the points in your redBus Wallet.
If you encounter an error message during your purchase, visit our Self-help section at https://www.redbus.co/info/redcare with a screenshot of the error message
If you receive an error message when applying a discount coupon, first check the terms and conditions of the coupon in the section where you found it or on our website to understand the eligibility rules: https://www.redbus.co/info/OfferTerms
If the problem persists, visit our Self-help section at https://www.redbus.co/info/redcare with a screenshot of the error message
You can insure your trip by purchasing HDI insurance at the time of booking. For more details, please refer to the terms and conditions: http://s1.rdbuz.com/apps/hdi_esco_insurance_tnc.html
You can find all the information regarding the Terms and Conditions here. https://www.redbus.co/info/terminos-y-condiciones
redBus applies a service fee for processing your purchase, which helps us enhance the management of our platforms. The fee is 3% of the total ticket cost, with a maximum charge of 4000 COP per transaction
To find out the cost of your trip, visit the redBus website https://www.redbus.co/ or download redBus mobile app. Enter your departure location, destination, and desired travel date. You will then see all available bus companies, schedules, routes, and fares for you to choose from.
To view routes and schedules, visit the redBus website https://www.redbus.co/ or mobile app. You can explore various routes and their corresponding schedules. If a specific route is not currently available, you can opt for pre-registration to receive notifications when the route becomes available.
What are the Luggage Policies?We recommend carrying 1 to 2 pieces of luggage, with a total weight not exceeding 20 kg. Additional charges may apply for excess baggage, depending on the transport company's policies. For more details, please refer to the Baggage Policy section under the Reservation Policy. Customers can also contact the bus operator directly to confirm the luggage policy.We recommend carrying a minimum of 01 to 02 pieces of luggage, with an average weight not exceeding 20 kgs. However, additional charges may apply for exceeding this limit, depending on the policies of each transport company. Additionally, you can find this information in the Baggage Policy section under the Reservation Policy
Colombia: Each transport company has its own baggage policy, located in the Baggage Policy section under Reservation Policy. Customers are encouraged to contact the bus operator directly to verify the luggage policy.Each transport company has its own baggage policy, which can be found in the Baggage Policy section located under the Reservation Policy.
Every transport company has a children's policy. You can review the details by visiting the Minors Policy section under the Reservation Policy. For further details and conditions, we recommend consulting with the respective transport company to avoid any inconvenience.
You can travel with a pet if authorized by the transport company. We recommend you to check this information in the Pet Policy section under the Reservation Policy and to confirm the availability of space at least 1 hour before departure with the Transport Company
Before your trip, please note the following:
Rescheduling policies refer to guidelines set by each transport company that empower users to modify their travel date or related information. These policies vary depending on factors such as the advance notice required and whether any penalty fees apply. We recommend reviewing the specific rescheduling policies of the transport company you are traveling with to understand the conditions and any associated penalties.
You can find the rescheduling policy at the time of purchase in the itinerary search, within the Booking policy section. For detailed information on rescheduling procedures, terms, and any associated fees, please refer to the specific policy provided by the transport company you have selected.
To request a reschedule of your trip, follow these steps:
To learn about current promotions, please visit the redBus website or mobile app. You can explore the "Offers" section to view available discounts and deals. Additionally, you can check the terms and conditions ( https://www.redbus.pe/info/OfferTerms ) of each promotion to understand the eligibility criteria.
To use a discount coupon, follow these steps:
You can find current discount coupons on our Instagram page, website, and mobile app. Stay updated with our promotional offers by following us on Instagram and regularly checking our website and app for the latest discounts.
The Refer and Earn program is a benefit provided by redBus, accessible exclusively through the app. By sharing your referral code with individuals who do not have an account on our platform, you can earn points.
Here's how it works:
Yes, the redBus wallet provides promotional money that allows you to purchase tickets at a discounted price. You can earn points by inviting your friends to use redBus. To access this benefit, you must have a verified and logged-in redBus account. When purchasing a ticket, simply select the "redBus Wallet" option before choosing your payment method, and you will see the discounted price applied to your ticket.
This promotion is valid for all students who have an email that includes the university domain. For more information, enter here: https://promociones.redbus.co/universitarios/
We apologize for any inconvenience you may have experienced. Here's how to address your concerns:
For any additional queries, we recommend utilizing our self-help section through redBus website or app. You can explore our FAQ section and troubleshooting guides to find quick answers to commonly asked questions. Our self-help platform is designed to assist you efficiently and conveniently.
The redBus wallet is a digital feature designed to enhance your booking experience. By accumulating points through referrals or discounts, you can use the redBus wallet to make partial payments for your future purchases. To utilize the wallet, simply ensure you have a registered redBus account.
The offer balance in your wallet expires three months from the date of credit. After this period, the funds will expire and cannot be used.
You can utilize the funds in your wallet for all redBus bus purchases, subject to certain restrictions. The money in your wallet can be applied to cover up to 10% of the total ticket amount.
If the funds in your wallet have expired, you can continue to accumulate more by referring your friends to the redBus app (up to a maximum of S/1500 for Peru and for Colombia 100000 COP). Not only will you earn money in your wallet, but your friends will also receive funds to purchase bus tickets online!